We have a worldwide support help desk team that can assist with all your I.T. requirements, no matter he area of business or the location you are located in worldwide.
As much as we are everything cloud computing, we acknowledge that being a leader in support services is equally as important. We provide support services to any business no matter the size or geographical location around the world.
These solutions are tailor built and give these clients a platform built specifically to their requirements. It gives them total freedom to work from anywhere and we show them how to utilise today's technology to leverage the best way to access these platforms.
At vCloud we take supporting you very serious. Our goal is to get your issue resolved as quick as possible and without the need to revisit your problem again.
In fact if we can fix your problem with 5 minutes, its free, no charge .. not even logged like some I.T. companies do.
Being an I.T. support services company means we need to keep up with the best way to get you to register your I.T. problems, to make it easy for both you and us to track.
As a software development company we developed this software to work on every platform with live real-time notifications.
When it comes to remote access software we don’t believe in using a solution that is cheaper to run. We use the industry leading software Teamviewer Corporate.
With Teamviewer, we can be in your device within seconds, that’s how we can fix most I.T. problems in under 5 minutes for free.
As much as most I.T. support provider now only supports managed services, we can still provide adhoc support changed by the hour with pre-paying for blocks of time upfront.
Your I.T. problem are charged on a per 15 minute basis with no restriction on what we support and what device.
Built on the latest VMWare platform, and being the pioneers of virtualiation for 20 years, it made sense to base our cloud network on this technology.
With vCloud now worldwide, access to support is even better than before. With support team spanning the globe in local timezone.
With every solution within our network being tested and utilised to ensure we proactively monitor and manage your networks uptime and performance.
Research and testing is in our core, what we deliver is the best solution for your business. Cost is not a factor with solutions we build and deliver.
Our technical experts have years of experience covering 30+ years in I.T. We will work with your staff to maintain your businesses computer network.
Even small businesses need enterprise solutions. This is what we do best at vCloud Australia, build cost effective solutions .. no matter the size.